FAQs

We do not have a Local Pick-Up option on our website at this time but feel free to shop at our retail store Monday-Friday 9a-5p (closed on national holidays).

1601 N Glenville Drive
Suite 108
Richardson, TX 75081

Open positions will be listed under the career tab. If none are available, please forward your resume to support@shellshockwellness.com for when a future opportunity arises.

Please contact our Customer Service Representative at support@shellshockwellness.com or
469-660-6877.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

You can edit your subscription at anytime by contacting our Customer Service Representative can assist you. Please email support@shellshockwellness.com or call us at 469-660-6877

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

Yes. Please contact our Customer Service Representative at support@shellshockwellness.com or 469-660-6877 ASAP to prevent your order from being packaged and shipped. Please include your:

• Full name
• Order number
• Reason for cancellation.
  
  

If you already received a tracking number via e-mail, contact us immediately so that we may try to retrieve your package before it leaves our facility.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

We do not offer a 100% guarantee refund policy. If your product is damaged, defective, or lost in transit please contact our Customer Service Representative at support@shellshockwellness.com or 469-660-6877.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

Our Promise  

The goal of our return/refund policy is to ensure our customers are well taken care of and their needs are met in the most affordable and efficient manner possible.   

Gummy Money Back Guarantee Policy (effective 8-15-2022):  

• Refunds/returns are only accepted from customers that purchased the product directly from our website, or Richardson, TX storefront.  
• No more than four (4) gummies have been consumed and/or are missing from the bottle.  
• If the customer has purchased the same specific product more than once, a refund will not be given. This policy is valid for first time customers only.  
• After 30 days from the date of purchase a refund/exchange will not be given.  
• Upon approval we will send you a prepaid shipping label to send back your item. We will immediately notify you via email of the status of the refund once we have received and inspected the item. If all criteria for the return have been met, we will process your refund/exchange immediately and you will be notified via email.  
• Returns that are soiled, damaged, or altered may not be accepted and may be sent back to the customer.  
• Original order shipping costs are non-refundable.  

We reserve the right to refuse a return/refund/exchange for any customer if we feel the criteria we have outlined in this policy has not been met.  

To return an item for a refund/exchange, please first contact us at support@shellshockwellness.com so we may be able to better assist you with this process. Our goal is to make it as simple as possible for our customers. 

This will depend on what carrier and class you selected at checkout. The estimated delivery times (listed under Shipping FAQ) are not guaranteed and start from the moment your package leaves our facility, not when the order is submitted.  

Typically, if your order is placed Monday – Friday before 3pm CST it will go out same day. Orders placed Monday-Thursday after 3pm CST will go out the following day. Friday after 3pm CST will go out Monday or Tuesday, depending on the volume we experienced over the weekend. 

**Please note: This does not apply when we run sitewide sales and we are closed for national holidays.**

UPS

Sure-Post - 2-7 business days

Ground - 1-5 business days

2nd Day Air - 2 business days

Next Day Air - Next business day

USPS

First-Class - 2-7 business days

Priority - 1-3 business days

Priority Express - 1-2 business days

ETA begins once it leaves our facility, not when the order is placed. These times are based on non-peak shipping times. Peak times include national holidays

Peak times would include national holidays where shipping delays are common. We are not responsible for delays in shipping once an order leaves our facility. We do not guarantee these shipping times. 

UPS and USPS.

Your tracking number will be sent to your email. If you did not receive one and have checked your spam/junk folder, please contact our customer service representative at support@shellshockwellness.com or 469-660-6877.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

If your product arrived damaged, received the wrong item, or have any other questions regarding your order, please contact our Customer Service Representative at support@shellshockwellness.com or 469-660-6877.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

Sorry, unfortunately we no longer ship internationally.